We are not responsible for lost packages due to incorrect address information.
Please track your package to make sure that if it is left at your doorstep you are there to retrieve it as soon as possible.
Unfortunately, if you refuse to pay customs clearance fee and return the package to us you will be charged the shipping fee regardless. We are not responsible for the return fee if the package is rejected. If an order is rejected you will be refunded the cost of the item(s) minus the additional return shipping charge.
To start a return please contact us at email@example.com.
Please note : we do not provide return labels at the moment.
Eligibility for full refunds include :
- unworn with tags & hygiene sticker
- returned in original packaging
- retuned within 14 days of delivery date
Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!
Returns are not accepted during sale periods, only store credit or exchange will be offered.
If you are interested in collaborating please reach out to tnc@tric-swim
Social media personalities can contact us at tnc@tric-swim