FAQ

SHIPPING TIME

• Montreal: 1-2 business days 
• Canada: 1-5 business day Canada Post with tracking
• USA: 2-4 business days with FedEx Express or 5-8 business days Canada Post
  
• International: 5-8 business days with tracking.
  

We are not responsible for lost packages due to incorrect address information.

Please track your package to make sure that if it is left at your doorstep you are there to retrieve it as soon as possible.

REFUSED PACKAGES

Unfortunately, if you refuse to pay customs clearance fee and return the package to us you will be charged the shipping fee regardless. We are not responsible for the return fee if the package is rejected. If an order is rejected you will be refunded the cost of the item(s) minus the additional return shipping charge. 

CUSTOMS

• We do not cover customs clearance fees or duties your package may be subject to. Please inform yourself prior to purchasing.
  
• We are not responsible for packages being held at customs for whatever reason it may be.

RETURN

To start a return please contact us at tnc@tric-swim.com. 

Please note : we do not provide return labels at the moment.

Eligibility for full refunds include :

- unworn with tags & hygiene sticker 

- returned in original packaging

- retuned within 14 days of delivery date 

Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!

Returns are not accepted during sale periods, only store credit or exchange will be offered.

Please see our size guide to find your perfect fit. If you have any questions, do not hesitate to send an email to tnc@tric-swim.com and we will gladly help!

• Rinse immediately after use.
• Hand wash with cold water and mild detergent.
• Do not wring, soak or bleach.
• Do not tumble dry or iron
• Dry in shade
• Note: Some sunscreen lotions and tanning oils may mark or damage swimwear.

If you are interested in collaborating please reach out to tnc@tric-swim 

Social media personalities can contact us at tnc@tric-swim