We are not responsible for lost packages due to incorrect address information.
Please track your package to make sure that if it is left at your doorstep you are there to retrieve it as soon as possible.
Unfortunately, if you refuse to pay customs clearance fee and return the package to us you will be charged the shipping fee regardless. We are not responsible for the return fee if the package is rejected. If an order is rejected you will be refunded the cost of the item(s) minus the additional return shipping charge.
To start a return please contact us at firstname.lastname@example.org.
Please note : we do not provide return labels at the moment.
Eligibility for full refunds include :
- unworn with tags & hygiene sticker
- returned in original packaging
- retuned within 14 days of delivery date
Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!
Terms & Conditions
- All shipments must be sent back within 14 days of receiving the order.
- We do not currently cover the cost of return shipping and the original shipping paid cannot be refunded.
- Shipments sent from outside of Canada must be processed by the country's postal service only as “ Canadian goods returning back to Canada” to avoid customs/duties charges.
- All international parcels processed incorrectly with a customs/duties/ brokerage charge will be rejected and returned to the customer. In the case that the package is delivered with a brokerage fee, the fee will be taken out of your refunded amount.
-Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY. Returns sent back with FedEx, UPS, DHL or any courier other than USPS will be rejected if there are customs/duties charges. Or alternatively, it will be deducted from your refund amount.
- If any of these instructions are unclear please reach out to us at email@example.com
- Once we receive your exchange it may take up to 3-5 business days to process and ship out. Once exchanges are shipped out a confirmation email will be sent to you.
- If you choose to refuse the package due to customs and duties you will be responsible for the fees we incur to have the package sent back to us. The shipping you paid to have the package sent to you initially + the shipping we get charged once you refuse the package will be deducted from your original order.
To return a purchase, your items must meet the following conditions:
- Be returned within 14 days of your receiving your package
- Be in its original condition; unused, unaltered and unwashed. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.
- Be returned with original tags, packaging and hygiene sticker intact (untampered with).
- Items purchased with promo-code or on sale can be exchanged or returned for store credit only.
- If you choose to return your purchase in full after having exchanged one or more items in your order, the exchange shipping fee in addition to the original shipping paid will be withheld from the refund.
- No price adjustments after your order is shipped out
For further inquiries please contact firstname.lastname@example.org